Frequently asked questions and answers

JITOZ s.r.o. - Frequently asked questions and answers.

Looking for quick answers to help you clean up smoothly? Check out these frequently asked questions for more help.

Answers to your questions about cleaning: Simple, clear, ready for anything, flawless!

What services does JITOZ provide?

JITOZ offers comprehensive professional cleaning services for commercial businesses and apartment buildings throughout the Czech Republic. We specialize in customized cleaning solutions tailored to meet the unique requirements of each client's specific spatial and industrial needs.

How can I request a quote or consultation?

Contact us via our website at jitoz.cz or call our customer service. We provide free consultations where we will assess your space, discuss your specific needs and create a customized cleaning plan with transparent pricing.

Do you offer free estimates?

Yes, we provide free on-site assessments and detailed written estimates to all potential clients. This allows us to understand your specific requirements and provide accurate pricing.

In what areas do you operate?

We provide cleaning services throughout the Czech Republic. Contact us to confirm the availability of the service in your specific location.

What types of companies do you provide services to?

We provide specialized cleaning for:

- Office buildings and corporate headquarters

- Restaurants, cafes and catering facilities

- Healthcare facilities, clinics and health centers

- Retail stores, boutiques and shopping malls

- Sports facilities, gyms and fitness centers

- Showrooms and customer-facing spaces

- Multi-site businesses and franchise operations

- We also do residential cleaning services

How do you handle restaurant cleaning?

Restaurant cleaning requires strict adherence to health and safety standards. We focus on deep cleaning kitchens, food preparation areas, dining areas and high-touch surfaces. Our team is trained in food hygiene requirements and uses appropriate sanitation methods.

What makes your healthcare facility cleaning special?

We understand that the medical environment demands the highest standards of cleanliness. Our team uses hospital-grade disinfectants, follows strict protocols to prevent contamination, and pays special attention to exam rooms, waiting areas, and surfaces of medical equipment.

Can you clean multiple business locations?

Absolutely. We provide comprehensive cleaning services for businesses with multiple premises or locations, ensuring consistent quality and standards across all your facilities.

Do you work around office hours?

Yes, we offer flexible scheduling including after-hours cleaning, weekends, and early morning hours to minimize disruption to your business operations.

What does cleaning your home include?

Our cleaning services cover all areas of your home including kitchens, bathrooms, bedrooms, living areas and often neglected areas such as skirting boards, light fittings and behind furniture, leaving every corner sparkling clean and fresh.

Do you provide one-time or recurring household cleaning?

We offer both one-time deep cleaning and recurring maintenance cleaning on weekly, biweekly or monthly schedules according to your preferences and needs.

Can I customize which areas of my home you clean?

Yes, we work with you to create a personalized cleaning checklist that focuses on your priorities and specific requirements for your living space.

Do you clean houses when residents are present?

We can accommodate both occupied and unoccupied cleaning preferences. Many clients prefer to be present initially to discuss preferences, while others provide access for regular maintenance cleaning.

What cleaning products do you use?

We use professional cleaning products that are effective and safe for your environment. We can accommodate requests for eco-friendly products or specific product preferences based on allergies or sensitivities.

Are your cleaning workers insured?

Yes, all JITOZ cleaning professionals are fully insured for your protection and peace of mind.

How do you ensure consistent quality?

Each client receives an individual cleaning plan and our supervisors conduct regular quality checks. We welcome feedback and adapt our services to maintain the highest standards.

What if I am not satisfied with the cleaning?

Customer satisfaction is our priority. If you are not completely satisfied, please contact us within 24 hours and we will get back to resolve any issues at no additional charge.

How far in advance do I need to schedule a service?

For regular maintenance cleaning, we typically require 1-2 weeks notice. For one-off or deep cleaning services, we can often accommodate requests within a few days, depending on availability.

Can you accommodate special requests or last-minute needs?

Yes, we understand that situations arise that require immediate attention. We offer emergency cleaning services and are often able to accommodate special requests ahead of time.

What happens if I need to change the service date?

We understand that schedules change. To avoid charges, please provide at least 24 hours notice of your change of service date. We will work with you to find an alternative date and time that works.

Do you provide services on holidays and weekends?

Yes, we offer cleaning services seven days a week, including holidays, although higher rates may apply for holiday services.

How is the price determined?

Prices are based on factors such as space size, cleaning frequency, specific services required, and any special requirements. We provide detailed written estimates with no hidden fees.

Do you offer discounts for regular service?

Yes, clients who schedule regular weekly, bi-weekly, or monthly services will receive discounted rates compared to one-time cleaning prices.

What payment methods do you accept?

For your convenience, we accept a variety of payment methods including cash, bank transfers, and major credit cards.

Is there a minimum service requirement?

Minimum service requirements vary by location and type of service. This will be discussed during your initial consultation and clearly stated in your service agreement.

Are your employees vetted?

Yes, all JITOZ cleaning professionals undergo thorough background checks and screening before joining our team.

How do you handle keys and security access?

We handle security access with the utmost care. Keys are stored securely and we can utilize a variety of access methods including key codes, security systems, and controlled access.

What COVID-19 safety measures are you following?

We are following all current health guidelines including proper disinfection, protective gear when needed, and enhanced cleaning protocols focused on high-touch surfaces and disinfection.

Do you have a license and certification?

Yes, JITOZ is fully licensed and carries all required certifications for professional cleaning services in the Czech Republic.

Do you provide deep cleaning services?

Yes, we offer comprehensive deep cleaning services that go beyond routine maintenance, including detailed cleaning of areas such as indoor appliances, light fixtures, baseboards, and other commonly overlooked spaces.

Can you handle cleaning after construction or renovation?

Absolutely. We specialize in post-construction cleanup, removing dust, debris, and construction debris to make your space move-in ready.

Do you offer carpet and upholstery cleaning?

While our primary focus is general cleaning, we can provide specialized carpet and upholstery cleaning through our network of trusted partners.

Can you help with organization and storage?

Our primary service is cleaning, but we can provide light organization as part of our services and can recommend professional organizers if needed as well as storage through our partners.

Do you offer eco-friendly cleaning options?

Yes, upon request we can use non-toxic, environmentally friendly cleaning products. These products are safe for children, pets and people sensitive to chemicals.

How do you dispose of cleaning waste?

We comply with all local environmental regulations for waste disposal and recycling and ensure responsible handling of all cleaning materials and waste.

How can I contact customer service?

You can contact our customer service team via our website at jitoz.cz, by phone or by email. We respond to all inquiries quickly and professionally.

What if I have a complaint or concern?

We take all feedback seriously. If you have any issues, please contact our customer service team immediately and we will quickly try to resolve the issue to your satisfaction.

Can I speak to the same cleaning team on each visit?

We strive to ensure consistency by assigning the same cleaning team to your location whenever possible. This helps ensure familiarity with your preferences and requirements.